Call Support / 0800 368 7443

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Call Support / 0800 368 7443

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  1. About Us Founded by someone wanting to make a change in the funeral industry After a close friend struggled to pay for his wife's funeral, incurring debt and stress with little guidance on who to turn to for help, our founder Derrick Grant decided to learn about the challenges in the funeral industry, first by working as a funeral director eventually leading to the creation of Willow. Our Mission Since launching we've helped hundreds of people organise greener, fairer funerals and while we&...
  2. buy Willow was built by people who have worked as Funeral Directors. We understand how the little things can make this purchase easier for you. Organising a funeral can be confusing We double check all of your order details with your Funeral Director to make sure your purchase and delivery goes smoothly. We're available for your questionsVia chat, email or the good old telephone. And even if we miss your call, we'll call back to learn how we can help.Customer Care after the purchase We...
  3. Contact Us Telephone: 0800 368 7443 (9am - 6pm, Mon- Fri) E-mail: support@thinkwillow.com Or please get in touch by using the contact form below
  4. good-to-know Can your coffins be used for cremations, burials or woodland burials? Yes. Our coffins have been certified and tested for strength, roller bearing bed usage, auto charging and radiant heat. Most importantly, each coffin conforms to the highest standards required by funeral homes, crematoriums and woodland burial sites. Does the coffin come fully assembled with a headrest, liner and charger board? Yes. All coffins are fully assembled and supplied with a bio-degradable liner and headrest. O...
  5. wrong While we make the best efforts to ensure your order arrives as expected there are things to be aware of to help the process go smoothly. Try to order at least 7 working days before the funeral. Before ordering, ask your Funeral Director or Morticians to measure the person that the coffin is for. It's common for a person to require a larger coffin size than expected. It's best to ask your Funeral Director or Morticians for a recommendation of coffin size or add 3-4 inches to the pers...
  6. buy2 Willow was built by people who have worked as Funeral Directors. We understand how the little things can make this purchase easier for you. Organising a funeral can be confusing We double check all of your order details with your Funeral Director to make sure your purchase and delivery goes smoothly.We're available for your questionsVia chat, email or the good old telephone. And even if we miss your call, we'll call back to learn how we can help.Customer Care after the purchase We'...
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  8. Climate Commitment We clean up after ourselves. Ecommerce deliveries have a carbon footprint. That's why we support cutting-edge companies that remove carbon from the air. Together, participating businesses have… Removed more than thousands of tonnes of carbon from the atmosphere Provided carbon-neutral shipping for more than millions of orders Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of o...
  9. HTML sitemap for articles Blog Posts Organising a funeral part 2: How do I register a death in the UK? Tissue donation after death How to talk your parents about their funeral Arrangements Organising a funeral part 1: Five things you need to know Organising a funeral part 4: Letting people know Organising a funeral part 3: Cremation, burial and other choices Funeral flowers and their true meaning Need help paying for a funeral? Organising a Funeral Part 5: When, Where and Who Practical advice on creating a non-religi...
  10. HTML sitemap Products Banana Eco Coffin Pandanus Wicker Coffin Pandanus Ringlemere Coffin Pandanus Oatydown Rounded Coffin Stansfield Willow White Coffin Stansfield Rounded White Coffin Stansfield Willow Brown Coffin Stansfield Rounded Green Willow Stockberry Coffin Willow Kingsted Rounded Coffin Bamboo Garland Coffin Bamboo Invicta Rounded Coffin Stansfield Rounded Brown Engraved Bamboo Nameplate Bamboo Rounded Lattice Coffin Banana Casket Banana Eco Rounded Coffin Banana Leaf Coffin Willow Pod Light Co...
  11. Delivery Delivery Can you ship my order directly to my Funeral Director?Yes. Please enter the following information for the “Shipping Address” at checkout: Company name: name of Funeral Directors Address: address of Funeral Directors (or location where coffin will be delivered) Phone number: phone number of your Funeral Directors. Do you deliver to home addresses? Yes. If you wish for your coffin to be delivered to your home address supply the appropriate details in the “Shipping Address” at check...
  12. bases Coffin Bases/Charger boards Are your coffins supplied with strengthened bases or charger boards?Yes. Our wicker coffins have either a plywood or solid wood charger board attached (usually 20mm thick).Our cardboard coffins have a high-density cardboard base, tested on rollers, overnight, bearing a large weight (20+ stone). And are proven not to warp or incur any indentation. Coffin Liners Are your coffins supplied with a liner? Yes. Wicker CoffinsAll of our wicker coffins come with two nat...

Customer Service

Mon-Fri, 9am-4pm GMT

Call Us

0800 368 7443

Get in Touch

support@thinkwillow.com