Delivery

Can you ship my order directly to my Funeral Director?

Yes. Please enter the following information for the “Shipping Address” at checkout:

Company name: name of Funeral Directors
Address: address of Funeral Directors (or location where coffin will be delivered)
Phone number: phone number of your Funeral Directors.

Do you deliver to home addresses?

Yes. If you wish for your coffin to be delivered to your home address supply the appropriate details in the “Shipping Address” at checkout.

How long does it take to deliver a home coffin?

Coffins are delivered in 2-3 working days. If you have an emergency we maybe able to deliver faster, please contact our support team on 0800 368 7443 or email us at: support@thinkwillow.com.

Returns

Willow has a 100% satisfaction or your money back policy.

You have the right to cancel your purchase within 28 days of the transaction. Please ensure:

The goods are returned intact (not open and not unpacked) and that the coffin is wrapped in its original packaging to protect it in transit.
All original delivery labels are removed.
Due to health and safety laws we cannot accept any coffin that has contained a dead person.