Shipping policy
Where Willow delivers
Willow delivers coffins, urns and ash caskets to mainland England, Wales and Scotland.
Willow does not deliver to Northern Ireland, the Republic of Ireland or offshore islands.
Delivery times
Delivery times are counted in working days (Monday to Friday) from the day your order is processed.
- Mainland England, Wales, central and southern Scotland: 2 to 3 working days.
- Rapid Delivery to a business address in mainland England, Wales, central or southern Scotland: 1 to 2 working days.
- Northern Scotland: 3 to 5 working days. Rapid Delivery is not available in northern Scotland.
After you order, Willow emails you to confirm your delivery date. If you are using a Funeral Director, Willow also calls them to confirm the delivery address and that someone will be there to receive the coffin.
Northern Scotland postcodes
The 3 to 5 working day delivery time applies to mainland addresses in these postcode districts:
AB31 to AB38, AB40 to AB56, FK17 to FK21, IV1 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PA80, PH19 to PH41, PH49 and PH50.
If your delivery address is in one of these districts, please choose a Northern Scotland delivery option at checkout.
Delivery charges for coffins
- Funeral Director or other business address, 2 to 3 working days: free.
- Home address, 2 to 3 working days: £45.
- Rapid Delivery to a business address, 1 to 2 working days: £49.99.
- Northern Scotland, Funeral Director or other business address, 3 to 5 working days: £45.
- Northern Scotland, home address, 3 to 5 working days: £90.
Delivery charges for urns and ash caskets
Standard delivery of urns and ash caskets is free.
If the funeral is soon
If the funeral date is sooner than these delivery times allow, call Willow on 0800 368 7443 or email support@thinkwillow.com before you order. Willow may be able to deliver faster.