You have the right to cancel the purchase within 14 days of the transaction ensuring:
1. The goods are returned intact (i.e, not open and not unpacked).
We would ask that the coffin is wrapped in its original packaging to protect it in transit.
2. All original delivery labels are removed.
We request that all original delivery labels (TNT) are removed.
Please note: Due to Health & Safety regulations, we cannot accept any returned coffins that have contained a deceased person.
Unless there has been a mistake on our part Willow will not cover the cost of returning goods. Upon a return to us, a refund will be issued if the coffin is received in a re-saleable condition. The sum of money to be refunded will be reduced by the cost of shipping.
The cost of return shipping is £119.99 inc VAT
You have the right to cancel your purchase before you receive the products or to return any Flowers to us within 7 working days after the date of receipt.
Please contact us at firstname.lastname@example.org or (0)800 368 7443 to obtain a return number. Note this on a copy of the confirmation email you received when you placed your order and enclose these with the item(s) you want to return.
If any of the items are damaged, please contact us at email@example.com or (0)800 368 7443 to obtain a return number. Please note this, the nature of the damage and your order number and enclose these with the item(s) you wish to return.